THE PROCESS

Here's Exactly What Happens When You Reach Out

No mystery. No bait-and-switch. You send your invoice. We tell you what we see. You decide what to do next. That's it.

Three Steps. No Surprises.

The process is designed to be simple and low-risk for you. You don't commit to anything until you know what you're getting.

1

Send Your Documents

FREE — No Commitment

Use the form on the Ask a Question page to send over your contractor's invoice and whatever documentation you have. The more you can provide, the better — but even just the invoice is enough to start.

What to send:

  • Contractor's invoice or estimate
  • Insurance company's estimate (if you have one)
  • Any documentation the contractor provided (moisture logs, photos, scope)
  • A brief description of what happened and what's in dispute

Privacy note: Use a secure email if you're concerned. Proton Mail works. You can also redact your name and address from the documents — the analysis doesn't require identifying information.

2

Initial Review — Free

Typically within 24-48 hours

The invoice gets a first look. This is the "does it smell funny?" step — a quick read to determine whether the charges have obvious problems or whether they look defensible.

If it looks clean:

The invoice appears to be within normal range and you probably don't need to fight it. Peace of mind, zero dollars. You're done.

If something doesn't add up:

You'll get a plain-language summary of what looks off and what a deeper analysis would examine. Pricing options for a formal review are included. You decide whether to proceed.

3

Formal Review — If You Want It

If the initial review flags problems and you want a documented analysis, a consulting professional will conduct a formal review. This is the deliverable you can use in negotiations, mediation, or legal proceedings.

The formal review produces a written report that:

  • Identifies every line item that is not supported by documentation or industry standards
  • Calculates what the invoice should be based on the actual scope of damage
  • References the applicable IICRC standards (S500, S520, S770) for each finding
  • Provides a clear, non-technical explanation of each issue

Pricing for formal reviews varies based on complexity. See the Services & Pricing page for current rates.

What You Get From a Formal Review

A formal review isn't just an opinion. It's a documented technical analysis you can use.

Written Report

A professional document that identifies specific billing problems, references the applicable standards, and explains each finding in plain language. Not a verbal opinion — a document with your name on it.

Line-Item Reconciliation

Every charge on the invoice evaluated against what the documentation supports. You see exactly what is justified, what is questionable, and what is not supported at all.

Standards Reference

Each finding is tied to a specific standard — IICRC S500, S520, S770, or local market data. This isn't a gut feeling. It's a professional assessment against the same standards the industry uses.

Negotiation Support

The report is designed to be used. It gives you specific, documented grounds to dispute charges — whether you're negotiating directly with the contractor, working with an attorney, or going through mediation.

Questions People Usually Ask

What if the contractor already filed a lien?

A lien doesn't mean you owe the money. It means the contractor is asserting a claim against your property. A formal review that documents unsupported charges is exactly the kind of evidence you need to challenge a lien. Talk to an attorney about the lien itself — but get the invoice reviewed first so you know what you're actually disputing.

What if insurance already paid the contractor directly?

If the contractor is billing you for the difference between what insurance paid and their invoice, the same analysis applies. The question is whether the additional charges are justified — not whether insurance paid something. A review can tell you whether the gap is legitimate or manufactured.

What if the work is already done?

The analysis is still valid. We're evaluating whether the charges are supported by documentation and industry standards — not whether the work happened. A contractor can do work and still overbill for it. The invoice review tells you what the work should have cost based on what was actually done.

Do I need an attorney?

Not to start. An invoice review is a much cheaper first step. If the review identifies significant problems, you'll have documented grounds for a dispute — and if it escalates to legal action, you'll have a professional report to support your position. Many disputes are resolved before they get to an attorney.

What types of claims do you review?

Water damage, fire and smoke damage, mold remediation, and general construction/repair work. The applicable standards differ by claim type, but the process is the same: compare the invoice against what the documentation supports and what the standards require.

What if the invoice turns out to be justified?

Then you know. That's worth something too. You'll have a professional assessment confirming that the contractor's charges are within normal range, which gives you a clear answer about whether to pay, negotiate, or escalate. Not every invoice is inflated — but you shouldn't have to wonder.

Start With the Free Look

Send your invoice. No commitment. No cost. If it looks clean, I'll tell you. If something's wrong, you'll know what it is before you decide what to do next.